Lisa De VrieseDo your customers find your answers ATTRACTIVE? With a survey you can help them better (3/3)As with all information that comes with your product, both verbatim and online, you also demand from your technical documentation that it...
Wouter Verkerkentechnical writingA questionnaire to help you to help them (2/3): Can your customers USE the answers?This second group of survey questions focuses on the next step: is the answer you got correct, up-to-date and understandable?
Wouter Verkerkentechnical writingA questionnaire to help you to help them (1/3): Can your customers FIND the answers?In this first part we look for an answer to the questions: “Is it there?”, with subcategories: available / accessible / targeted.