Online help is a coherent set of topics with procedural or reference information delivered through computer software. The systems usually offer information on how to find your way around a software application or operating system, but they can be used for other suibjects as well.
Online help users need to find the solution to their problems themselves, as opposed to being offerend the solution when calling a help desk.
Online help is usually delivered in HTML or PDF files.
Web help is a type of online help that can either be delivered through the internet or as a stand-alone set of HTML files on a computer.
Webhelp is a French company founded in 2000. It is a global BPO provider that outsources business process management and customer experience across a range of digital, social and traditional voice channels.